How much is shipping?
Shipping is free within metro areas in Australia. For non-metro areas, a shipping cost will be calculated at checkout. Please be aware, some larger items may not be available for shipping to non-metro areas, so please read the product description to source this information.
How quickly will I receive my ordered items?
If your item is located in Sydney and your order is placed before 2pm Monday – Friday, the below shipping estimates apply.
Sydney metro – 2-5 business days
Melbourne metro – 5-10 business days
Canberra metro – 5-10 business days
Adelaide metro – 5-10 business days
Brisbane metro – 5-10 business days
Perth metro – 5-10 business days
For non-metro orders, please take note in the product description if shipping will be possible to your location.
For items located in cities other than Sydney, our team will be in touch to share dispatch updates with you.
Please note, current COVID-19 restrictions may affect delivery times.
Which carrier ships my order?
Stylecraft utilise a range of different delivery methods depending on the size, weight and fragility of an item.
We ship via our own logistics network, standard couriers and specialised courier services. Please note, due to COVID-19, some carriers may be affected and estimated delivery times may be extended.
How do I track the status of my delivery?
Please note, if Stylecraft use their own network to ship, tracking information will not be available but our team will be in touch to discuss your order and status of delivery.
If another shipping network is used, once your items have shipped out you will get an email notification and for most orders, a tracking number attached to it. This tracking number will be linked to the carrier tracking website and if you click on it, it will allow you to track the status of your order. In some cases, tracking updates could take 24-48 hours to update accurately. Alternatively, you can always contact the courier directly and quote your tracking number and they will be able to give you more accurate tracking information.
Can I enter specific delivery instructions?
Yes, at check out when entering your information there is a section for you to enter specific instructions here. Please note that these instructions do not allow you to arrange specific delivery dates or times. Please note, we will require you to be home to receive the item.
Can you store my item(s) until I am ready to receive them?
In the case you would like your order sent for a specific date, our logistics team will speak to you about a quote for storage, dependent on size of the item(s) and length of time requested.
Will I receive all my items in one order or over separate deliveries?
If purchased items reside in different locations, it is possible you will receive an order consisting of multiple products over separate deliveries. Our team will be in touch to share updates with you.
Can I organise my own delivery or collect from your warehouses?
Unfortunately, this is not possible for items on StylecraftNOW.
Can I nominate a delivery date/time for delivery?
As we use a network of couriers, it is not possible to nominate a specific delivery date or time.
Refund, Return and Repair Policy
(a) We recommend that you read our refund, return and repair policy prior to you making a purchase from the Website, so you are familiar with our policy in relation to refunds, returns and repairs and your rights under the Australian Consumer Law.
(b) We also recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including whether the goods are of acceptable quality, and match the description we have provided to you.
(c) If you have any questions about the refund, return and repair policy, please contact us at firstname.lastname@example.org.
- Change of Mind
(a) For any of our products, excluding our items on sale or ex-showroom sample products, we offer the option to exchange the product or return the product for Stylecraft credit if you have changed your mind. All returned products must be in its original condition with all original tags and packaging, accessories and/or instruction manuals. You will be responsible for all delivery charges involved with the exchange or return of the product back to Stylecraft. If a refund is issued, this will be for the product only and will not include any original shipping costs of the item to the client.
(b) For any of Stylecraft’s on-sale or ex-showroom sample products, we do not provide the option to exchange the product or return the product for Stylecraft credit if you have changed your mind. We recommend you carefully review any orders involving second-hand products before proceeding and finalising your order. Please note that while attempts have been made to include detail photos of damage to second-hand products on individual product listings, it is possible not all signs of wear and tear are visible via the images shown.
(c) For the avoidance of doubt, no refunds will be provided for any of our products, including our on sale or ex-showroom sample products, if you have changed your mind.
- Your Rights Under the Australian Consumer Law
(a) If any product ordered by you arrives damaged or is not of acceptable quality you have legal rights and remedies in Australia under the Australian Consumer Law and other rights under other consumer laws applying in each Australian State and Territory, including the right to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
(b) The purchase of our second-hand products, including ex-showroom samples, does not limit your legal rights and remedies in Australia under the Australian Consumer Law and other rights under other consumer laws applying in each Australian State and Territory. However, the age, price and condition of our second-hand products will be considered when determining your legal rights and remedies under the Australian Consumer Law and other rights under other consumer laws applying in each Australian State and Territory. As stated above, while attempts have been made to include signs of damage in the individual product listings, general wear and tear may be in addition.
(c) Nothing under the refund, return and repair policy intends to exclude or limit your rights under the Australian Consumer Law and other rights under other consumer laws applying in each Australian State and Territory.
- Product Damaged in Transit
(a) If any of our products arrive damaged, please contact us at email@example.com as soon as possible.
(b) Stylecraft will arrange to have the damaged products returned and will either provide repairs to the product, a replacement of the product or refund the price paid to you. Damaged products must be returned in the condition received by you with all original tags and packaging, accessories and/or instruction manuals.
In the event that Stylecraft is required to provide a refund under clause 3 or 4, the refund will be processed by Stylecraft within 7-10 business days.
- Returns and Repairs
(a) In the event that a product is damaged or is not of acceptable quality (Defective Product), you may return the Defective Product by contacting us at firstname.lastname@example.org.
(b) Once Stylecraft receives the Defective Product, Stylecraft will inspect the Defective Product.
(c) If you are entitled to any rights under the Australian Consumer Law, other consumer laws applying in each Australia State and Territory or any manufacturer’s warranty, Stylecraft will arrange for the Defective Product to be sent for repair, or to provide you with a replacement (at Stylecraft’s expense).
(d) If you are not entitled to any rights under the Australian Consumer Law, other consumer laws applying in each Australia State and Territory or any manufacturer’s warranty (e.g. the Defective Product was damaged by your misuse, accident or negligence), we may request that you pay our reasonable cost of labour, assessment and/or delivery charges in relation to the inspection of the Defective Product. We may provide you with an indicative fee, which may vary due to reasons beyond our control. If you would like us to return the Defective Product, you will be responsible for all delivery charges involved with return of the Defective Product back to Stylecraft.
(e) Defective Products must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
(f) Defective Products returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
(g) In some circumstances, Defective Products presented for repair may be replaced by a refurbished product of the same type rather than being repaired. Refurbished parts may be used to repair the Defective Products.
- Delivery Charges
For the avoidance of doubt, where Stylecraft considers A Defective Product has breached a consumer guarantee (e.g. if a product is damaged in transit or if a product experiences a major failure), any shipping costs to return the goods to Stylecraft will be at Stylecraft’s cost.
- Contact Us
Where you have any questions or concerns regarding our refund, return and repair policy, please immediately contact us at email@example.com.