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FAQ

New: Just like it sounds. A brand-new item. Original manufacturer’s warranty applies. Original packaging is present for most new items.

Like New: An item in new working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible.

Very Good: An ex-showroom sample that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or blemishes. Item may arrive with damaged packing or be repackaged.

Good: An ex-showroom sample that shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor damage. It may also be missing some parts/accessories.

Acceptable: An ex-showroom sample which is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts/accessories.

Shipping is free for orders within metro areas in Australia.

For non-metro orders, a calculation will be made based on your location. Please note some larger items, are at this stage unable to shipped to non-metro locations.

If your item is located in Sydney and your order is placed before 4pm Monday – Friday, the below shipping estimates apply.

Sydney metro – 2-5 business days

Melbourne metro – 5-10 business days

Canberra metro – 5-10 business days

Adelaide metro – 5-10 business days

Brisbane metro – 5-10 business days

Perth metro – 5-10 business days

For non-metro orders, please take note in the product description if shipping will be possible to your location.

For items located in cities other than Sydney, our team will be in touch to share dispatch updates with you.

Please note, current COVID-19 restrictions in Victoria may affect delivery times.

Please view our detailed Shipping & Returns information and policies here.

Stylecraft has a national presence with showrooms in Sydney, Melbourne, Adelaide, Perth, Canberra, Brisbane and Singapore. Our showrooms are open, but please note StylecraftNOW stock is held in our warehouses, not showrooms, so the products are unable to be viewed before purchase.

Please visit here for locations and contact information.

Please note due to COVID-19, our Singapore showroom is operating by appointment only and our Melbourne showroom is temporarily closed.

After an order, or part thereof in the case of an order consisting of multiple products, reaches the dispatch processing stage, cancellations or changes may not be possible. As we endeavour to dispatch items as quickly as possible, please contact us as soon as you can if you would like to discuss cancelling your order.

Please choose carefully as we do not accept exchanges or returns on sale items, including our ex-showroom sample stock.

We have endeavored to include photos of notable damage to these items, but please note there may be further marks/scuffs which are not depicted in photography.

For brand new items with no discounts in place, please refer to our Returns policy.

 

If purchased items reside in different locations, it is possible you will receive an order consisting of multiple products over separate deliveries. Our team will be in touch to share updates with you.

Please note, if you are ordering items from separate locations, we require orders to be processed in separate transactions due to our shipping partners.

Unfortunately we are unable to ship outside of Australia at this stage.

We are not offering a ‘click and collect’ service at this time, however shipping is free within metro areas.

Please download the Stylecraft Care & Maintenace manual from here. 

StylecraftNOW highlights furniture and lighting accessories from Stylecraft’s collection available for purchase now. New or ex-showroom stock items are frequently added to the store.

To see the entire Stylecraft product collection encompassing all our local and international brands, please visit www.stylecraft.com.au. Please note pricing is shown as a starting from price for trade clients and lead times apply.

Pendant lighting must be installed by a qualified electrician.

All products on this site are available for immediate purchase and delivery to your door.

In the rare occasion an item is unavailable, it will be listed as ‘out of stock’.

Items listed as new condition include the manufacturer’s original structural warranty. Please contact now@stylecraft.com.au for further information.

For all items listed from grade like new to acceptable, no further warranty period applies.

You can read about Stylecraft’s overall commitment to the environment here.

We are a member of the Australian Packaging Covenant Organisation. Please dispose of your StylecraftNOW packaging after delivery thoughtfully. Plastic wrap is able to be recycled through soft plastics streams. For more information for your nearest drop-off point, click here.

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